FAQs: Everything You Need to Know ⟡

Where does Glimmer ship?

We’re thrilled to share that Glimmer is now shipping across Canada! While there may be some regional restrictions, most locations are good to go. Stock up and let’s toast to all the sun-soaked moments ahead! ⟡ (Shipping to the U.S. is coming soon—stay tuned!)

How much does shipping cost?

Check out our shipping rates in the attached graphic for all the details.

When will my order arrive?

We aim to have your order processed within 2-3 business days. Standard shipping times:
✦ BC: 3-4 business days
✦ Rest of Canada: 5-7 business days

If you experience any delays, please reach out to us at hello@drinkglimmer.com and we’ll be happy to assist!

What is your return policy?

Due to the nature of our products, we can only offer refunds or exchanges on items that arrive damaged or defective. Please refer to our Return & Exchange Policy for full details.

Can I change or cancel my order after placing it?

Once an order is placed, we can’t guarantee changes, but we’ll do our best! If you need to update or cancel your order, email info@drinkglimmerwine.com with CANCELLATION + your Order Number in the subject line. If your order hasn’t been processed yet, we’ll try to accommodate your request. Otherwise, refer to our exchange policy.

My order arrived damaged—what should I do?

Oh no! We want to make it right. Please review our Damaged & Defective Products Policy, then contact info@drinkglimmerwine.com with photos, and we’ll take care of it.

My order never arrived—help!

If your order is past the expected delivery window, first check your carrier tracking number. Still missing? Contact us at info@drinkglimmerwine.com and we’ll work on a solution.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Interac, Diners Club, Shop Pay, Apple Pay, and Google Pay.

What’s the difference between alcohol-free, non-alcoholic, and dealcoholized?

Great question! Here’s a quick breakdown:

⟡ 0.0% Alcohol-Free – Made without alcohol from the start.
⟡ De-alcoholized – Traditional wine or beer with the alcohol carefully removed while preserving flavor and aroma.
⟡ Low Alcohol (0.1% - 0.5%) – Contains trace amounts of alcohol, similar to kombucha, but won’t cause intoxication.

No matter which Glimmer you choose, you’ll enjoy all the sparkle, none of the haze!

Why drink Glimmer instead of traditional wine?

Because life is meant to be fully experienced—clear, present, and sparkling. It’s about the connection, the celebration, the ritual of raising a glass without the aftermath. With Glimmer, you get all the elegance of a toast without the compromise.

How much sugar does Glimmer contain?

We know sugar matters! Our curated selection includes low-sugar options under 7g per serving. Check each product label for exact details.

How should I serve Glimmer?

Pop, pour, and enjoy! For the best experience:
⟡ Chilled is best – Keep it cold before serving.
⟡ Drink fresh – Once opened, enjoy within the time frame listed on the bottle.
⟡ Get creative – Glimmer is perfect for sipping solo or mixing into a gorgeous mocktail!

Does Glimmer need to be refrigerated?

Before opening, store Glimmer in a cool, dry place. Once opened, refrigerate and enjoy within the recommended timeframe.

Is Glimmer safe for pregnancy or breastfeeding?

While Glimmer is alcohol-free, we always recommend checking with your healthcare provider to ensure it aligns with your personal wellness needs.

Are your shipping materials recyclable?

Yes! We’re committed to sustainability. Our packaging is made from recyclable materials, and we continue to seek eco-friendly alternatives. We love this planet as much as we love a great pour.

How can I contact Glimmer?

We’d love to hear from you!
⟡Email us at info@drinkglimmerwine.com (Monday–Friday, 9 AM–5 PM PST)
⟡ Connect with us on Instagram & INSTAGRAM: @drinkglimmerwine

Let’s keep the sparkle going! ⟡